Sparkling Play Support

Contact Support

In the Sparkling Play app: Settings > Contact Support

When contacting us, please include:

A description of the issue;
Your app version;
Your device model and iOS version;
The sign-in provider you used, such as Apple, Google, or X;
Any relevant error message;
For purchase issues, the Apple transaction or order identifier, if available.

Do not send us passwords, one-time verification codes, access tokens, complete payment-card information, or private authentication credentials.

Support Topics

We can assist with:

Account and sign-in issues;
Billing and in-app purchases;
Premium subscriptions;
Playback problems;
Coins, rewards, and episode unlocks;
Feedback and feature requests;
Privacy and account-deletion requests;
Other Sparkling Play questions.

Account Deletion

You can permanently request deletion of your Sparkling Play account in the app: Settings > Account > Delete Account.

Account deletion removes or de-identifies associated personal information, subject to limited legal, transaction, security, and fraud-prevention retention requirements.

Deleting your Sparkling Play account does not automatically cancel an Apple subscription.

Purchases, Subscriptions, and Refunds

Purchases and subscriptions on iOS are processed by Apple.

You can manage or cancel a subscription through your Apple Account settings. Refund requests for App Store purchases are handled by Apple.

If a purchase, entitlement, Coins balance, or subscription status is not reflected correctly in Sparkling Play, contact us and include the relevant Apple transaction identifier.

Privacy Requests

To request access, correction, deletion, or other available privacy rights, email support@sparklingplay.com.

Please do not include passwords, verification codes, or authentication tokens in your request.