Sparkling Play Privacy Policy

1. Scope and Responsible Operator

This Privacy Policy applies to personal information processed through the Sparkling Play application, website, and related services (the “Service”).

Sparkling Play, operated by SPARKLING PLAY INC, is responsible for personal information processed under this Privacy Policy. App stores, sign-in providers, and other third parties may separately process information under their own privacy policies when you use their services.

2. Account and Information You Provide

When you use Apple, Google, or X sign-in, we may receive the name, email address, profile image, and provider account identifier that the provider makes available based on your choices.

We do not ask for your OAuth password, email password, phone verification code, or one-time password.

We may also collect comments, reactions, support messages, settings, and optional profile details such as age range or gender if you choose to provide them and the feature is available.

3. Activity and Account Data

We may process viewing and playback history, follows, watch-list activity, episode unlocks, comments, likes or reactions, check-ins, Coins balances and history, searches, categories, recommendations, account status, and moderation or safety signals.

We use this information to sync your account, resume activity, provide requested features, personalize recommendations, enforce access rules, and protect the Service.

4. Purchases, Rewards, and Support

For purchases, subscriptions, refunds, Coins, rewards, or unlocks, we may receive and process:

• Product and transaction identifiers;
• Purchase or subscription status;
• Refund or revocation status;
• Reward eligibility and completion;
• Balance changes and entitlement records;
• Fraud-prevention and security signals.

Apple processes payments made through the iOS App Store. We do not directly receive your complete payment-card information.

We also process the contact information, messages, and diagnostics you provide when requesting support.

5. Device and Technical Information

We may collect:

• A device identifier used by the app, including IDFV;
• Device type and operating-system information;
• App version;
• Crash reports, performance information, and diagnostics;
• Approximate country or region;
• Language;
• Network and security signals;
• Notification preferences and push token;
• Data-saver settings;
• App interactions and analytics events.

We do not collect precise location unless a feature clearly requests permission before collection.

6. How We Collect and Use Information

We collect information from you, your device, your activity in the Service, supported sign-in providers, Apple purchase services, and service providers that help operate the Service.

We use this information for:

• Authentication and account synchronization;
• Playback and watch-history functions;
• Follows and watch lists;
• Episode unlocks, Coins, and rewards;
• Purchases and subscriptions;
• Recommendations and personalization;
• Comments and moderation;
• Fraud and abuse prevention;
• Notifications;
• Customer support;
• Diagnostics and performance measurement;
• Legal compliance;
• Operating and improving the Service.

7. Service Providers and Disclosure

We may disclose the information needed for a task to providers that support sign-in, purchases, consent management, advertising, attribution, analytics, hosting, databases, content delivery, notifications, customer support, security, and fraud prevention.

These providers may include:

• Apple;
• Google, including Firebase and Google Mobile Ads;
• X;
• Supabase;
• Cloudflare;
• Branch;
• Other advertising and measurement providers used by the Service.

We require service providers acting for Sparkling Play to process personal information only for authorized purposes and with the same or equivalent protection described in this Privacy Policy.

We may also disclose information when required by law, to protect users or the Service, or as part of a business transaction subject to appropriate safeguards.

8. Advertising, Analytics, and Tracking Choices

Advertising, attribution, analytics, or measurement providers may process identifiers, device information, app interactions, and advertising or reward activity where permitted.

We do not sell personal information for money.

Where applicable law treats targeted advertising or certain disclosures as a sale or sharing, you may opt out through available in-app controls, device privacy settings, or by contacting us.

Sparkling Play does not permit tracking across apps or websites owned by other companies unless the permission required by iOS has first been requested and granted. You may review or change this permission in iOS Settings.

9. Retention and Security

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy. Retention periods may depend on account status, feature use, legal and accounting requirements, dispute resolution, fraud prevention, safety, and enforcement needs.

When you delete your account, we delete or de-identify associated personal information without unnecessary delay, except for limited transaction, security, fraud-prevention, or legal records that must or may be retained.

We use administrative, technical, and organizational safeguards designed to protect information. However, no system can be guaranteed to be completely secure.

10. Your Choices, Consent, and Rights

You may:

• Use available guest features without connecting a provider account;
• Sign out of your Sparkling Play account;
• Disconnect or revoke a sign-in provider through that provider;
• Manage notifications, tracking, and device permissions in iOS Settings;
• Change available preferences in the app;
• Permanently delete your account through Settings > Account > Delete Account.

Deleting your Sparkling Play account does not automatically cancel an Apple subscription. Apple subscriptions must be managed separately through your Apple Account settings.

Where processing relies on consent, you may withdraw consent at any time without affecting processing that occurred before withdrawal.

Depending on where you live, you may request access, correction, deletion, or portability of personal information, or object to or opt out of certain processing.

To submit a privacy request, email support@sparklingplay.com or use the in-app Support feature. We may verify your request before completing it.

11. Children’s Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we collected such information, we will take reasonable steps to delete it.

Users who are minors where they live must use the Service with the permission and supervision of a parent or legal guardian.

12. International Processing and Policy Updates

Information may be processed in countries other than where you live. Where required, we use appropriate safeguards for cross-border processing.

We may update this Privacy Policy to reflect changes in the Service, our providers, or applicable law. We will update the “Last Updated” date and provide additional notice when required.

13. Contact Us

For questions, privacy requests, or complaints:

• Support page